Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.
Personal Information Our Company Collects and How It Is Used
Our company collects information in different ways from Visitors and Members who access the various parts of our Services and the network of Web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Products and Services and generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
Members may be asked to provide certain personal information when they sign up for our Products or Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.
However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion.
In this instance, personal information may not be used by the partner for any other purpose. We may also generate non-identifying and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.
OUR COMPANY PARTNERS & SPONSORS
Some products and services may be offered to Visitors and Members in conjunction with an affiliate, independent contractor seller or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information. In these instances, you will be notified before any such data is collected or transferred and may decide not to use that particular service or feature.
Additionally, our partners may have advertisements or co-branded Web Pages that are cosponsored by an affiliate, independent contractor seller, or non-affiliated partner. Our company may share non-identifying and aggregate information (except as described above), but not personal information, with such partners in order to administer the co-branded products or services offered.
Our company may display our online advertisements. In those cases we share aggregated and non-identifying information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.
Additionally, in some instances, we use this aggregated and non-identifying information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience they want to reach and provides us an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display or send the advertisement to the intended audience. Our company does not share personal information about its Visitors or Members with these advertisers or joint venture companies.
RESPONSES TO EMAIL INQUIRIES
When Visitors or Members send email inquiries to our company, the return email address is used to answer the email inquiry we receive. Our company does not use the return email address for any other purpose and does not share the return email address with any third party.
VOLUNTARY CUSTOMER SURVERYS
We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.
We may take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other customers we may have to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
It is our company’s policy not to use or share the personal information about Visitors of Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
However, we may disclose personal information about Visitors or Members or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: credit agencies; collection agencies; merchant database agencies; law enforcement, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or Terms Of Service, or other user policies; to operate the Services properly; or to protect our company and our Members.
"COOKIES" AND HOW OUR COMPANY USES THEM
If you are a Visitor or Member we may use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit other Web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.
Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.
OUR COMPANY COMMITMENT TO CHILDREN'S PRIVACY
Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our Web site to persons eighteen years or older.
At some Web sites, you can purchase products and services or register to receive materials, such as a newsletter, catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.
If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Our company has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so.
If you order services or products directly from our company we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER TWENTY ONE YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE FALLS WITHIN THE CHILD ONLINE PRIVACY ACT (COPA) AND IS NOT MONITORED AS DOING SO.
Please remember that any information you may disclose in any Member Directory or other public areas of our Web sites or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
OUR COMPANY'S COMMITMENT TO DATA SECURITY
Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.
REVISIONS TO THIS POLICY
Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting.
These products may contain nicotine and are intended for use by adult smokers. Nicotine is addictive, potentially harmful and should not be used by: those under the legal age for smoking in your state, non-smokers, pregnant or nursing women (regarding Prop 65: nicotine is a chemical known to the state of California to cause birth defects or other reproductive harm) and persons with heart disease, high blood pressure or any other medical conditions that may be exacerbated or induced by nicotine.
Consult your physician before using these products or any other similar product. Discontinue use of this product immediately if you experience symptoms such as nausea, dizziness, a weak or rapid heartbeat, vomiting, diarrhea, or any negative physical symptom. The statements made within have not been evaluated by the US Food and Drug Administration. These products are classified as a tobacco product and are in no way used as a smoking cessation tool. These products are not intended to diagnose, treat, cure or mitigate any disease or medical condition, and do not offer any therapeutic benefits.
Most orders received UNDER $100 TOTAL will be sent via USPS First Class.
All orders received OVER $100 TOTAL will be sent via USPS Priority 2-3 day. Adult Signature may be required upon delivery of large packages.
Orders received on weekends, holidays, and business days after 3 P.M. PST will be sent out next business day.
We can ship to virtually any address in the world, however there are restrictions on some products, and some products cannot be shipped to international destinations. Please send us an email at firstname.lastname@example.org if you are ordering from, or shipping to, a location outside of the United States.
EXPEDITED SHIPPING REQUESTS
Please use the form below to contact us for expedited shipping requests before placing your order so we can provide shipping options such as overnight and 2nd day air. (Additional fees will apply.)
90 DAY LIMITED WARRANTY
All AiR® Batteries and USB Chargers carry a 90 DAY LIMITED WARRANTY against defects.
If your AiR items stop working within 90 DAYS of purchase under normal use, fill out the form below so we can arrange a Return Authorization. Once we receive your item and determine it is eligible, we will send you a replacement or refund.
14 DAY RETURN POLICY*
You may return new AiR Vapor.store items within 14 days of delivery for a full refund or exchange.
If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay for return shipping as well.
If you need to return an item within 14 days of delivery, fill out the form below so we can arrange a Return Authorization. Once we receive your item and determine it is eligible, we will send you a replacement.
*Due to health & sanitary concerns, we are unable to offer returns on used AiR® Cartridges or Mouthpieces.
SEND ALL RETURNS TO THE FOLLOWING ADDRESS:
AiR Vapor Store Fulfillment Office
200 Mason Circle
Concord CA, 94520